Refund Policy — EZOX Tech Solutions

Thank you for choosing EZOX Tech Solutions for your custom software development, AI solutions, and IT consultancy needs.

As a provider of bespoke, custom-engineered digital systems and professional consulting services, EZOX Tech Solutions operates under a clear milestone-based refund policy.

1. Custom Development & Consulting

All custom software development projects, including CRM, ERP, logistics platforms, and RAG/AI agent pipelines, are billed based on agreed milestones as specified in the project's Statement of Work (SOW).

Initial Deposit: The kickoff deposit paid before the commencement of work is non-refundable, as it covers initial design, architecture, and resource allocation.
Milestone Payments: Once a project milestone is delivered, reviewed, and signed off by the client, the corresponding payment is non-refundable.
Project Cancellation: In the event of project termination by the client, work completed up to the date of cancellation will be invoiced, and any remaining balance from prepaid milestones will be evaluated for a partial refund or credit, subject to terms specified in the Master Services Agreement (MSA).

2. Software-as-a-Service (SaaS) and Subscriptions

For any EZOX proprietary SaaS products or recurring maintenance/support subscriptions:

Subscribers may cancel their monthly or annual support agreement at any time by giving 30 days' written notice.
No refunds are provided for partial months or unused service hours within the active billing cycle.

3. Dispute Resolution

We strive for total client satisfaction and aim to resolve any disputes amicably. If you have any concerns regarding a payment, invoice, or milestone delivery, please contact your dedicated account manager or email our billing team at info@ezox.tech.